Complaints

Pro Med Connect Limited Complaints Policy

Pro Med Connect Limited is committed to delivering high-quality care for our patients and customers. We ensure that every complaint is thoroughly investigated in an impartial and non-judgemental manner.

Our approach to addressing complaints includes:

Openness and Honesty: A straightforward and transparent process that can be easily understood and followed by all parties involved.
Evidence-Based Investigation: A consistent method in handling and investigating complaints.
Reasonable and Balanced Approach: Ensuring fairness in all our processes.
Prompt Responses: We aim to respond within agreed-upon timeframes and promptly communicate any potential delays.
Support Throughout: Offering guidance and support throughout the complaints process.
Continuous Improvement: Identifying the root causes of complaints and taking steps to prevent similar issues in the future.

All formal written complaints will be acknowledged and responded to within 5 working days. To file a complaint, please send an email to info@promedconnect.com

If you believe your complaint has not been resolved satisfactorily, please reach out to the General Pharmaceutical Council.

Data Protection

Your personal medical information and orders are protected under the General Data Protection Regulation (GDPR EU 2016/679). Pro Med Connect Limited adheres strictly to this regulation and will never disclose or share your data unless required by law.

Returns Policy

For safety and liability reasons, once medicines have left our facility, we cannot accept them back at Pro Med Connect Limited. If you possess unwanted medicines, we advise taking them to a nearby pharmacy for proper disposal.

If you have placed orders that are set for postal delivery, you can cancel these medicine orders up until the point of dispatch. Cancellations can be made by sending an email to info@promedconnect.com.